More Conversations | Feedback & Quick Check-ins

🎙️ The Conversation

Carbon Voice fosters a thriving team by enabling both timely feedback and personal check-ins. You can easily share immediate feedback for improvement or to commend a “great job,” conveying empathy and a personal touch without waiting for the next scheduled meeting. At the same time, it serves as a tool for quick check-ins with your team. A simple message like, "Hey, how's it going?" opens up more meaningful conversations, unlike brief replies often found in text chats, creating a virtual water cooler moment that feels more connected and less like micro-managing.

Follow the steps below to create a Conversation that can be used to give feedback & check-in.

Create the Conversation

1. From the app Home screen, tap the “+” to create a Direct Message.
2. Add your contact via their email address and hit create.
3. Send a first message to explain what you’ll be using the conversation for and any relevant rules of engagement - or, just share your first note!

📨 Your team member will receive emails when messages are shared into the Conversation. They can listen and reply from their browser when convenient for them. The emails also provide links to download the app if they prefer.

Quick tips

• Use threads to keep topics organized. For easier-to-follow dialogue, send a new message in the Conversation to start a new thread for each distinct discussion topic. If you want to continue a discussion, hit “reply” to reply to the message in a thread.
• Set a Discussion Topic on new messages to keep threads organized. More about Discussion Topics.
• Copy & paste transcripts right into your workflow, whether that’s a CRM, chatGPT, an email or another document.

Advanced

Need more control and management over your Conversations? Try creating a workspace for your team. Then, create your conversations within that workspace. Along with more control and management over content and members, it also provides a directory of Conversations and People for members to added to the Workspace.

To create a new Workspace:

1. From the app Home Screen → Tap the “+” button and select “New Workspace”.
   1. Name the Workspace. For example: <Company or Group Name> Leadership Team
   2. Add emails of relevant people to invite them.
   3. Enter the names for relevant Conversations such as “Admin Support”, “Product”, “Legal”, “People Ops”, “Marketing”, etc. and hit “Done”.
2. Tap into each Conversation and add the relevant people into each Conversation.
   1. Send a first message as appropriate.
   2. Tap the Conversation header at the top of the Conversation to get to settings to adjust Conversation visibility within the Workspace.

More about Workspaces and Conversations.