With Carbon Voice, you can also easily start a conversation with anyone, anywhere, with just their email or phone number, even if they don’t use Carbon Voice yet.
How to send someone who doesn’t use Carbon Voice yet a Carbon Voice message
Note: Direct Messages are persistent private conversation with a consistent set of people. Named Conversations can be private or joinable by others in a Workspace. You can add or remove people over time to the Conversation so they get access to the history of the discussion. Identify the Conversation with a personalized name and icon for the topic, project, or theme. Learn more about Direct Messages and Named Conversations here.